Agreements for Working Together

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Booking:

• The length of appointment is agreed upon booking.  

• 30 min appointments do not include oil work.

• Allow 20-30 mins discussion for the initial consultation. This can either be done online or in person but is included in the session time so please allow for that upon booking.

• It is your responsibility to make a note of your appointments.  Please do not hesitate to contact me should you wish to check this.

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Follow-up Bookings:

• I advise clients to book up follow up appointments at the end of sessions.

• Depending on your needs it may be advisable to have a number of sessions closer together to start with to help encourage sustained progress.  This is very much dependent on your needs, wishes and financial situation.  I will only recommend what I feel you need but never pressure you in terms of taking appointments.  It is rare for one-off treatments to fix-all, however I appreciate that I may not be the right therapist for you or that you may want to allow more time between treatments before rebooking.  This is fine but please be aware of the potential wait if I am fully booked.

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Cancelling / Moving / Missed Appointments:

• I appreciate unforeseeable circumstances happen in life and sometimes we have to cancel appointments due to illness or childcare but please be honest with regards to this.  I may not know but karma will!

• If an appointment is cancelled with more than 48 hours notice no charge will be made. 

• Cancellations with less than 48 hours notice will be offered to reschedule at a later date or pay a cancellation fee of £25. 

• Please give as much notice as possible if you need to reschedule an appointment.  There is usually a 2-3 week waiting list so I may not be able to reschedule you in immediately.

• If an appointment is missed or forgotten the full fee is payable and will be invoiced.

• If I have to cancel or change your appointment I will give as much notice as possible.

• Should I miss an arranged appointment for some reason I will credit you with a treatment session.

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Out of hours contact:

All my 1:1 clients have support via phone, email or text while we are working together. Please note that this comes with a caveat of reasonable contact.  I am not available 24/7 for questions or excessive contact but specifically for important concerns or issues that may arise in between appointments. 

 

Confidentiality:

• ​Your treatment session and any information provided to me while working together is kept with strict confidentiality.

• I may ask your permission to discuss your case with other health professionals who I often work alongside but this will only be following your consent.

• If you have any issues please bring them up with me personally and do not post negative comments on social media.  My priority is your health and wellbeing but this can be enormously complex and take time to build a relationship and support.  

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I have a very full practice and through the nature of my work I form close relationships with clients.  Sometimes it can be hard to identify where the boundaries of friendship and work change so please bear this in mind that treatment sessions are not social visits as much as we may love to catch up.  I will work very hard to support you beyond just your treatment session through research work and reflective time.  If there is something specific you wish for me to follow up however this will need to be factored in and charged accordingly.  I have provided these agreements to give us both clarity and the best opportunity to support you when working together.

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